Written by Jay Shaw
What are you when you put your uniform on? Are you a fire officer, a firefighter or do you even contemplate how many different hats you wear in one shift? What if I told you that you are salesman, a communications officer, and a customer-service clerk all wrapped up in a fire helmet of whichever colour you just happen to wear? Several years ago I wrote a paper for a fire-prevention management course I was taking at the Justice Institute of BC; Rita Paine was my course instructor. I had an opportunity to use some customer-service skills the other day and it reminded me of the fictional paper on which I just happened to get an A. The purpose of the paper was to write about customer service in the fire service and describe what it meant to each of us.
Written by Jay Shaw
I remember a few years ago one of my out-of-province firefighter colleagues telling me his fire department had just put dog and cat resuscitation kits on its rescues.
Written by James Careless
In October, insurance-industry executives told participants at a conference in Montreal that climate change is to blame for the increase in the number of storms, floods and hail events that have resulted in a surge in insurance claims filed in Canada. Martin-Eric Tremblay of the Co-operators Group Ltd.
Written by Paul Dixon
With the closing of the Olympics and Paralympics in Beijing, it is little more than a year until Vancouver and Whistler take centre stage. As the Olympic torch was extinguished in Beijing, VANOC was hosting a celebration in Vancouver, marking the final countdown to 2010 and introducing new emblems and colours. The public face of the 2010 Olympics is about shiny new buildings, public celebrations and fluffy mascots but under the surface is the hard reality of planning for the security and safety of the Games, the participants and the local communities.

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